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Maintaining excellent service during the holidays

How do you ensure your customer service levels remain consistent & high at all times?

It is a concern for most business that while their staff take well earned breaks over the holidays service levels in a small team can be affected.

Strong systems and team member back-ups are key to creating a smooth transaction so usual requests by customers do not take longer to answer when the account manager is away.

Some customers can often feel disappointed or concerned if their usual contact is not there. Trust is built up. People are reassured to know they are well looked after by the same person every time.

However, the evidence is that a good experience with another team member leads to an even greater sense of loyalty. Customers appreciate the fact that it doesn’t matter who’s in or who’s out, they receive the same high standard of service. Why would they look elsewhere? Making sure the systems are in place and the back-ups are briefed will pay dividends. Customers with requirements to be met will not want to work around your holidays!

This is particularly true in the world of design and print!

When your promotional brochure needs to go out; when your stationery supply nearly runs out, you can count on Admiral Design & Print. Simply call us on 01933 443455 or email sales@admiraldesignandprint.co.uk

Posted by Jeff

on

Wed 10th July 2013

in

  • Print
  • Design

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